Support ka experience thoda mixed raha, dono side ki cheezein hain
Mujhe lagta hai ki jab bhi mujhe support ki zarurat padi, toh generally response time thoda acha tha aur jo solutions diye gaye, wo kaafi relevant the. Lekin kabhi kabhi jab main follow up ke liye call karti hoon, toh wait karna padta hai aur conversations thodi repetitive lagti hain. Dialer aur database tools mein bugs aate rahe, jinke liye unka technical support help karta hai, lekin yeh depend karta hai ki weekend ya weekday hai. Updates automatic aate hain, lekin kabhi kabhi unke baad naye issues bhi saamne aa jaate hain, jise solve karne mein ekstra help lene ki zarurat hoti hai. Mujhe yeh lagta hai ki main agli baar bhi help ke liye contact karungi, par saath hi yeh bhi samajh rahi hoon ki kuch cheezein khud bhi mujhe handle karni hongi. Overall, support useful tha par perfect nahi tha, dono positive aur thode challenges the.