Support ka experience thoda alag tha compared to pehle
Main pehle kuch aur software use karti thi jahan support thoda slow aur impersonal tha, lekin yahan telephonic support thoda better mila. Response time ekdum fast toh nahi tha, par kam se kam help karne wale ko lagta tha ki woh try kar rahe hain. Kabhi kabhi mujhe laga ki mujhe unhe repeat karna pad raha tha mera problem, aur unke instructions kuch generic bhi lagte the, jisse thoda waqt zyada lag gaya settle karne mein. Jo training modules the woh kaafi informative aur detailed the, lekin support communication thodi inconsistent thi. Billing aur payment ke issues pe call karna pada tha last week mein, aur wahan clarity milne mein thoda effort karna pad gaya. Database feature ke related basic sawaalon ka answer milna theek tha, par advanced help ke liye patience chahiye. Overall jo support effort lagaya usme mila jula experience raha, jitna expected tha utna hi diya gaya lagbhag, thoda frustrating moments bhi aaye.