3 out of 53 of 5Verified purchaseSupport and communication
Support ka experience tha theek-thaak, na zyada acha na bilkul kharaab
Jab maine support ko call kiya toh unhone meri baat dhyan se suni aur basic guidelines di, lekin jab thoda complex problem hua toh unka solution utna satisfactory nahi tha. Maine multiple baar contact kiya aur response mila, par har baar feel hua ki kuch baatein miss ho rahi hain. Training aur onboarding ke dauran bhi aise hi mixed experiences aaye, software updates kabhi helpful lagte toh kabhi naye confusion laate, jiska main khud solution nikalne ki koshish karta raha. Overall, support service bilkul kharab nahi thi, par expectations se kuch kam thi aur problems ka handling thoda inefficient tha.