2 out of 52 of 5Verified purchaseSupport and communication
Support ka experience meri umeedon se kafi alag tha
Main soch rahi thi ki WFHI ki telephonic support mujhe kaafi confident feel karayegi training aur software use karte waqt, par waisa experience nahi mila. Jab main problem report kar rahi thi dialer ke issue pe, toh support team thoda slow aur confused lag rahi thi. Mujhe baar-baar ek case ko alag-alag taraah se samjhana pada, jo frustrating tha. Aise situations mein mujhe lagta tha ki main zyada help expect kar rahi thi, par mujhe prompt aur precise solution nahi mila. Phir bhi, sign-up process aur invoicing clear thi, aur wo part acha tha. Lekin overall, support ko lekar main abhi tak fully confident nahi hoon, kyunki jo promise training mein kiya gaya tha usse thoda gap lagi. Agli baar thoda behtar coordination ho toh acha lagega.