Support ka expectation mila, par ek choti si baat alag lagi
Main soch rahi thi ke support thoda jyada instant feedback dega, kyunki jab maine pehle baari product ke baare mein suna tha, toh lag raha tha ki kisi bhi query ko turant resolve kar diya jayega. Actual mein, telecom support team ka response kaafi prompt aur polite tha, jo mujhe surprise kiya. Jo main expect karti thi ki main kisi complex problem pe ruk jaungi par wo mujhe step by step samjhate rahe, iss liye kaafi achha laga. Lekin ek baat thi jo thoda alag lagi, phone pe jab baat hui toh support agent thoda scripted lag raha tha, matlab wo thoda general tone mein baat kar raha tha matlab mujhe lagta hai ki training mein wo thoda aur personalized touch sikha sakte thay. Poori communication journey mein mujhe yeh bhi feel hua ki ticket system se thodi jaldi updates mil sakti thi. Payment aur invoicing ke baare mein bhi unhone clear guidance di, jo kaafi helpful tha. Toh agar main compare karu toh overall expectation fulfill hui, bas thoda aur natural touch hona chahiye jo ki thoda miss hua.