Support ka ek time acha tha
Maine setup start kiya aur mujhe laga ki overall process thoda confusing hai. Onboarding mai kuch ek baar jo training call mili wo theek thi, wo the support mein achha laga, par uske baad jo follow-up hota hai wo consistent nahi hai. Mujhe laga tha ki ongoing help milegi, par jab main issues face kar rahi thi dialer mein ya fir database ko leke, wo samasya ko turant solve nahi kar paye. Kabhi kabhi laga ki service bas ek baar ka hai, uske baad support kam milta hai. Automatic updates se kuch problems bhi hui, kyunki wo mujhe notice nahi diye gaye aur software mein changes samajhna muskil tha. Telephonic support mein patience accha tha, par technical queries ko samjhane mein thoda der lagti thi. Payment aur invoicing process simple laga, koi dikkat nahi hui usmein. Mujhe sirf itna acha laga ki ek waqt ek baar mujhe detail samjhaya gaya tha initial setup ke liye, par baad mein support system itna strong nahi mila. Isliye overall thoda disappoint hoon, specially ongoing help ke mamle mein.