Support ka ek acha moment tha, baki sab thoda disappointing tha
Mujhe jab kabhi bhi problem hui toh support team ke saath baat karna zaruri hua. Overall, communication thodi slow thi aur jo solutions diye woh expect ke mutabiq nahi the. Left alone, automatic updates kabhi kabhi software ko glitch kar dete hain, aur aise mein jab calling tools ya dialer behave nahi karta toh support ko contact karna padta hai. Par is baar ek baar jo telephonic help mili, usmein ek banda genuine taur pe samajhne ki koshish kar raha tha, aur us time mujhe lag raha tha shayad problem jaldi solve ho jayegi. Ye wo moment tha jab main support se thoda impressed hua tha. Baaki mujhse agar poochoge toh sign-up process aur invoicing toh sahi thi, par technical support ne mujhe jaisa laga waisa help nahi kiya. Payment process bhi kaafi straightforward tha, ismein koi issue nahi tha par jab software ka issue aaya toh zyada faida nahi hua. Mujhe lagta hai agar support thoda zyada responsive hota aur issue samajhne mein active hota toh experience better hota. Par wo ek acha moment ke alawa baaqi sab thoda disappointing tha.