Support ka ek acha hissa tha
Overall support experience thoda disappointing rahi, par ek cheez achhi lagi thi ki jab main telephonic support ko call kiya, unhone turant mera call pick kiya. Lekin baaki communication mein delays the, emails ka jawab milne mein der lagi. Kabhi kabhi lagta tha ki queries ka proper jawab nahi mil raha jiski wajah se kaam ruk jata tha. Chat support bhi theek-thaak thi, par kabhi-kabhi automatic replies aa jate the jo mere doubt solve nahi kar pate the. Main jaanti thi ki software thoda complex hoga, lekin expect karti thi ki support thoda zyada responsive hoga. Training sessions theek the, bas unka schedule better ho sakta tha. Billing aur invoice process smooth raha, yeh point main appreciate karti hoon. Lekin overall, mujhe laga ki support team ko thoda aur proactive hona chahiye, taaki users ko jaldi help mil sake. Agar yeh improve hota, toh experience better hota, abhi main 2-star hi doongi.