2 out of 52 of 5Verified purchaseSupport and communication
Support ka ek accha pehlu mila
Main bahut baar support ko call kar rahi thi aur har baar mujhe khud se samajhna padta tha ki software ke alag-alag features kaise kaam karte hain. Training sessions aur onboarding toh theek-thaak the, par jab mujhe dialer use karna tha toh koi clear guidance nahi thi. Main jis support team ko expect kar rahi thi, wo utni accessible nahi thi aur mujhe lagta hai practically zyada kaam mujhe hi karna pada. Lekin ek cheez jo achhi lagi woh yeh ki invoice aur payment process smoothly chala. Usme koi confusion nahi thi, jo ek chhoti si relief thi poore frustration ke beech. Par overall, main sochti hoon ki thoda aur improvement chahiye communication mein.