Support ka effort jyada tha
Mujhe ab bhi yaad hai jab maine support ko call kiya tha dialer aur database ke bare me poochne ke liye. Unhone toh answer diya tha, par mujhe samajhne me thoda jyaada mehnat karni padi. Training thodi phir se dekhni padhti thi kyunki support waale clearly cheezein explain nahi kar paaye the. Main soch raha hoon ki agar unhone thoda aur step-by-step instructions diye hote toh mujhe zyada asani hoti. Payment aur invoicing process mein toh koi dikkat nahi thi, par jab baat technical cheezein samajhne ki aayi toh wo thodi chalak lagti thi. Baad mein jab main software khud use kar raha tha toh har feature ke liye baar-baar manual check karna pad raha tha. Overall effort jyada chala jisko shayad better support aur training ke saath kam kiya ja sakta tha.