Support ka daily response time acha tha par chats kabhi kabhi slow the
Main overall WFHI support se mixed feelings rakh rahi thi. Pehli baar contact karne par response kaafi rapid aaya jo mujhe impress kiya. Lekin day to day basis pe jab software use kar rahi thi, toh kabhi kabhi regular support chats slow lagte the, replies me deri hoti thi jisse frustration hota tha. Mera kaam normally deadlines ke andar complete karna hota hai aur jab support mein delay hota hai toh thoda impact padta hai. Waise unka dialer feature aur database integration achhe tarah se kaam karte the without much lag, ismein koi complaints nahi. Training bhi consistent aur informative thi, jo mere liye kaafi helpfull rahe. Toh day to day communication thoda inconsistent tha par main samajhti hoon ki unhone koshish ki proper assistance dene ki, jo ek positive point tha. Yeh feedback main isliye de rahi hoon taa ki thoda aur improve ho sakta hai timing aur availability mein, par unke efforts ko recognize bhi karna chahiye.