Support ka bharosa nahi tha, apne aap hi bahut kuch seekhna pada
Main WFHI software aur training ke liye sign-up karne ke baad support experience ko lekar kaafi hairaan hoon. Pehle mujhe laga ki jab koi technical issue aayega toh support team mujhse baat karegi aur problems solve karengi, par mujhe lagta hai maine zyada khud hi sab kuch samajhna pada. Support helpline par kaafi der tak wait karna pada aur jab baat hui bhi toh unke paas solutions limited the ya wo mujhe keval documentation par redirect karte rahe. Mujhe ye expect tha ki unka telephonic support proactive hoga par wo itna nahi tha. Onboarding ke dauraan bhi mujhe bahut saare updates aur database syncing mein khud hi trial aur error karna para, jo frustrating tha. Dialer tool use karne mein bhi technical glitches aaye jo main apne hisaab se adjust karti gayi. Software ke automatic updates kaafi frequently aate the lekin unka impact aur changes samajhna mushkil tha kyunki support un par detailed explanation nahi deti thi. Mujhe ye bhi laga ki sign-up aur invoicing process mein clarity honi chahiye thi kyunki unme bhi thoda confusion banta raha. Overall, mujhe jo support aur communication mila wo mere liye bahut disappointing raha aur ye baat hamesha surprise karti hai ki itne bhi efforts karne ke baad bhi itna khud se kaam samajhna kyun pad raha hai. Main is service ke saath future me kisi ko recommend nahi karungi jab tak support system kaafi improved nahi hota.