Support ka balance hai, kuch days accha, kuch days thoda tight raha
Mujhe lagta hai telephonic support accha tha jab maine pehli baar call kiya toh, wo bohot patiently samjhate rahe aur problem solve karne ki poori koshish ki. Lekin daily use ke dauran, kabhi kabhi response time slow lagta tha, aur kabhi lagta tha ki agent ko mere problem ka clear samajh nahi tha. Jo training ke sessions diye gaye the, wo basic questions ka jawab theek se dete the, par jab complex issues aaye toh mujhe lagta tha ki wo prepared nahi the. Iss wajah se software ke kuch features ko effectively use kar paana thoda tough ho gaya tha. Lekin dialer aur database tools me generally issues kam aaye, toh unka day-to-day kaam theek tha. Main keh raha hoon ki support ki quality mein ups and downs dono dekhne ko mile hain. Aise mein main confidently nahi kahunga ki har baar support pura satisfaction dega, par overall experience mixed raha.