Support ka asli faayda tab samajh aaya jab delay hua response mein
Maine pehle socha tha ki support se help milti rahegi bina kisi dikkat ke, par reality thodi alag nikli. Jab maine koi issue bataya tha, toh response aane mein bahut time lag gaya aur uske baad communication bhi puri tarah clear nahi thi. Matlab, support team ki taraf se expectations jitni thi utni proactive help nahi mili thi. Lekin ek achha point yeh tha ki training ke time dashboard aur software ke baare mein jitna bataya gaya tha, woh sahi tha aur use karna aasaan tha. Lekin jab kisi urgent issue mein support ki zarurat thi, mujhe lag raha tha ki delay ho raha hai aur patience rakhna pad raha tha. Phone pe help lene ki koshish ki, par kabhi kabhi wait karna padta. Pehle socha tha ki har call mein turant solution milega, par aisa nahi tha. To overall experience thoda mixed tha, par support ke integration ke baare mein thoda aur improvement ho toh better hoga. Jo training mili usne setup mein help kiya, par support ka response match nahi kar paaya jo maine expect ki thi.