Support ka acha aur bura dono side tha
Sach kahun toh, support ka mila-jula experience raha. Muje jo chahiye tha uska koi clear answer easily nahi mila. Jo help pages hain, woh confusing the aur kabhi-kabhi outdated lagte hain. Phone pe baat karne ki koshish ki, par wait time bohot zyada tha, aur jo support mila usme technical baatein clear nahi thi. Iske alawa agar hum baat karein training ya onboarding ke flow ki, toh woh thik-thak hi raha. Software use karne mein bhi problem aayi, specially calling tools ke sath kabhi kabhi connection problem hota tha, dialer respond nahi karta tha. Invoicing thodi straightforward thi, par payment ke options limited the. Jo database feature hai, usme basic kaam toh ho jaata, but advance queries ko samajhne mein support helpful nahi tha. Ye sab mila ke frustration hua ki main apni dikat ko easily solve nahi kar paya. Next time shayad main dusra option dhoondhunga as itna support reliable nahi laga. Kabhi kabhi lagta hai ki aur zyada trained support team hona chahiye jisse customer ko jaldi aur sahi solution mile.