Support ka acha aur bura dono side dekha mene
Maine jab support ko call kiya, toh response timing kaafi theek tha, yaar, wo matter karta hai. Par baat ye hai ki jab main follow-up me wapas gaya toh kai baar repeat explanations deni padi, jo thoda irritating tha. Training sessions theek the, lekin jab practical issues aaye toh support ne utna jaldi ya accurately nahi samjha. Phone pe baat karte waqt kabhi kabhi lagta hai ki unke paas proper guideline nahi hota har cheez ke liye. Yeh bhi sach hai ki unhone priority assistance offer kiya, jo kisi extent tak madadgar tha, par mein sure nahi hoon agar main next time bhi help leni pade toh utna smooth hoga. Onboarding ka process simplify kar sakte hain. Overall, mujhe lagta hai ki software accha hai, par support system mein thoda compromise hai. Ye mix feelings ki wajah se main ab tak thoda hesitate karta hoon dubara contact karne mein.