1 out of 51 of 5Verified customerSupport and communication
Support ka accha aur kharab dono side dekha maine
Main support ke saath interaction mein confident bilkul nahi tha. Pehle toh lagta tha ki koi samasya hogi toh help milegi, par response itna slow aur unclear tha ki mera frustration badhta gaya. Har phone call pe baar-baar apne aap ko explain karna pada, aur jo solutions diye gaye wo practically kaam nahi kar rahe the. Training ke dauran bhi lagta tha ki bas ek line mein sab kuch complete ho jayega, par onboarding flow itna complicated tha ki mera poora din waste ho gaya. Yeh mix of good aur bad tha kyunki software updates timely the, par jab tak support se baat nahi karta tab tak kabhi bhi issue solve nahi hua. Overall, suporte kaafi weak laga aur confidence bilkul nahi mila.