Support just didn’t click with my working hours
I was initially hopeful that WFHI’s support would match my irregular work hours since I switch shifts frequently. Unfortunately, that wasn’t really the case. Most of the telephonic support seemed available only during fixed times which didn’t suit my schedule, leaving me waiting or pushing things to the next day. On the plus side, when I did get through, the team was patient and tried to help me figure out the dialing features and database setup. However, I often felt stuck on my own during odd hours and that made the whole experience more frustrating. The automatic updates were a nice touch but sometimes they would disrupt my workflow unexpectedly. I think if their support had been more flexible, I would have felt much better. Right now, it feels like a mismatch between their available support times and my working pattern, so the setup and ongoing use have been harder than I expected.