Support jo maine expect kiya tha, mostly waisa hi mila
Maine pehle socha tha ki jab support team se baat karunga toh shayad zyada wait karna pade ya baar-baar repeat karna pade apni problem. Lekin jab main actual mein unse contact kiya during onboarding aur software use karne ke dauran, toh laga ki wo log kaafi samajhdaar hain aur help karne ke liye ready hain. Dialer ki settings samajhne ke liye jab maine pucha, toh communication clear thi aur unhone patiently samjhaya. Par ek chhoti si baat jo mujhe thodi ajeeb lagi, woh yeh ki kabhi-kabhi jo solutions diye jaate the, unka follow-up nahi hota tha, jo thoda inconvenient tha. Matlab initial response toh accha tha, par agar thoda aur proactive follow-up hota toh better experience hota. Overall toh main satisfied hoon, bas ye chhoti si kami thi jo dhyaan dene layak lagi mujhe.