Support itna nahi mila jitna chahiye tha
Main ne socha tha ki jab main software use karungi toh support kaafi strong hoga, par mujhe lagta hai ki main ne bada galat socha. Jab training kar rahi thi, toh mujhe bahut kuch khud hi samajhna pada, kyunki jo telephonic support tha wo limited tha. Dialer ke tools ko setup karna, database ko organize karna – ye sab steps itne clearly nahi bataye gaye. Automatic updates bhi kaise kaam karenge, iski jankari mujhe mostly users ke forums se mili. Payment aur invoice process thoda simple tha par support locha ki wajah se confuse kar diya mujhe ki kya kare. Mujhe lagta hai communication me bahut support ka kami thi, kisi ne mujhe step by step guide nahi kiya, isliye troubleshooting case me mujhe bas khud hi sab karna pada. Agar next time help mile to acha lagega, par abhi bas wait karungi ki software update achhi ho.