Support itna alag mila ki hairaan reh gaya
Mujhe pehle dusre software ke support systems kaafi acche lage the, jahan call milte hi kaam jaldi solve ho jaata tha, aur agents zyada samajhdar lagte the. Lekin jab main WFHI ke telephonic support se baat kar raha tha, toh mujhe accha nahi laga. Pehle mujhe laga koi samasya hogi, toh support se help mil jayegi easily, par yeh phone pe response itna slow tha ki patience khatam ho gaya. Jo queries maine poochi unka jawab lagataar delay hota raha, aur lagta tha ki agent ko mere product ko samajh mein nahi aaya tha. Iske alawa training ke baad bhi jab software me koi issue aaya toh support team ka response speed bahut kam tha, jo maine pehle experience nahi kiya. Main soch raha tha ki jo communication level pehle tha, yeh usse better hoga, par yeh naya platform mujhe disappointing laga in terms of help and response. Kafi baar mujhe lag gaya ki pehle waale tools ki tarah prompt aur help-focused support yahan nahi mil raha. Mujhe ummeed thi ki telephonic assistance zyada fast aur user friendly hogi, par reality me wo thi nahi.