Support issues make me hesitant about repeating
In my everyday use of the WFHI software, I found support and communication to be problematic on many occasions. While the initial setup and sign-up process went quite smoothly, when I reached out for telephonic assistance later, it often took multiple attempts to connect with someone knowledgeable. The responses I did eventually get were sometimes slow or only partially helpful, which made troubleshooting frustrating during my working week. I can acknowledge that the automatic updates to the software themselves did not cause major problems, and I appreciated that the database function remained accessible and stable throughout. Still, the follow-up support felt inconsistent and insufficient for fairly routine questions about using the dialer and integrated calling tools. Given this experience, I am uncertain if I would choose to engage with WFHI again in this capacity, as effective support is crucial for me to maintain efficient remote workflows. The invoicing and payment system was easy enough to navigate but could not compensate for the daily communication challenges that affected my overall satisfaction.