Support isn’t ideal for those who want hand-holding
I found the telephonic support to be quite limited in terms of proactive assistance. For example, when I encountered an unexpected issue with syncing the database to the calling tool, the support team provided basic guidance but expected me to figure out many steps on my own afterward. This level of support might suit users who are comfortable troubleshooting independently or have prior experience; however, for someone looking for hands-on assistance throughout, it may be frustrating. I also felt that response times could have been faster during peak hours, which added to the challenge. While the features themselves seem fine, the communication and support experience left me feeling that users with less technical confidence will encounter difficulties.