Support isn’t for everyone, especially if you hate waiting and repeats
I was wondering about whether this support process would suit people who don’t have much patience because from the start, it felt like there was a lot of waiting on hold and repeating my problem. Sometimes I lost track of how many times I’d already explained the same thing, which made me question if they were really listening or just going through a script. The calls had varying wait times; sometimes it was quick, other times significantly delayed. If someone likes fast resolution and minimal back-and-forth, they might not find this support setup ideal. That said, the staff were polite and tried to help, so for those who don’t mind investing some time, it might work out alright. I’m still unsure if I’d want to rely heavily on their telephonic support in the future given this experience. It seems like you have to prepare for some repetition and variable waiting times. In the end, for fast and straightforward assistance seekers, this might not be the best choice, but for those patient enough, it might suit the purpose.