Support is useful but lacks proactive follow-up
Using WFHI’s support day to day was a bit of a swing; sometimes quick and helpful, other times less so. In normal usage beyond first contact, I often found I needed to reach out multiple times to get full answers or fixes for certain software glitches or database quirks. It’s good that the telephone support line actually exists and I could talk to someone, but it seems like there was no proactive check-in or follow-up from their side. I'd appreciate it if after a call the staff would confirm actions taken or next steps in writing, because hopes for better communication after the initial contact weren’t always met. The automatic updates generally ran smoothly but occasionally disrupted ongoing calls via the dialer, which was frustrating to deal with without immediate support. All told, the support service helped in a pinch but lacked that consistent hand-holding I had somewhat expected for this type of platform.