Support Is Sparse but Fine for Experienced Users
I've dealt with the support and communication so much now, I pretty much know where to find answers for myself. The help itself isn't particularly detailed or always straightforward, so if you are new to such software, this might not suit you well. I found that once you get past the initial hiccups, the documentation can cover most of your questions, but it isn't very beginner-friendly. The telephonic support is available and sometimes helpful, but it often expects you to already know what issues to raise. The talking tools and dialer needed some figuring out on my own, as support didn't guide me through them fully. The onboarding training was useful, but I had to revisit it multiple times to clarify things by myself. Payment and invoicing process was smooth enough since it was more structured and had precise guides. Automatic updates came regularly, but again, the impact on the workflow was something I learned through usage rather than through support input. Overall, if you are comfortable troubleshooting and browsing through help files independently, this setup could work for you. Those seeking hand-holding at every step might find the support insufficient. In short, the software’s capabilities are there, but support alone won’t carry you through.