Support is slow and repetitive, might not suit everyone
From what I experienced, the telephonic support was hit and miss. On multiple occasions, I found myself repeating the same issue to different agents, which was frustrating and time-consuming. Although eventually things would get addressed, the waiting between calls or callback times was longer than I expected. This made me feel the workflow was inefficient if you needed quick resolution, especially during the onboarding phase when you want everything to move smoothly. On the positive side, the support team was polite and tried their best to assist, explaining steps clearly when they could. The automatic updates did not disrupt my usage, so that's at least one aspect that was fine. Still, I can see this support system only really suiting people who aren’t in a rush and are prepared for some back and forth. For someone who values fast and one-time fixes, it might get irritating. The database integration and dialer worked mostly as expected, but the support's pace could hold back someone aiming to get fully up to speed quickly. In short, this is more of a patient-user setup.