Support is responsive but not always consistent
I’ve been using WFHI’s software and support for a few weeks now, and overall they respond to queries quite quickly. There was one time when I needed urgent help setting up the dialer feature after noticing some calling delays in the middle of my sessions. I called the helpline and got connected almost immediately, which was really helpful because I could continue my work without much downtime. For other questions about the database feature and automatic updates, the responses came within hours rather than minutes, which I expected based on the initial onboarding info. Sometimes the guidance is very clear, but at other times I felt the communication could have been more detailed, especially when troubleshooting the software after an update. Still, overall the people on the other end seem knowledgeable and polite, tackling problems patiently. The invoicing and payment process went smoothly too, which made initial setup less stressful. I would say the support service is pretty reliable but maybe not perfectly consistent. This minor inconsistency is the only small reservation I have, but I’d recommend the software and support for someone needing fairly quick and helpful assistance.