Support is pretty good but misses some follow-ups
Using WFHI's telephonic support has been a mostly positive experience compared to what I've dealt with previously. The team is quite helpful when you call with a question; they usually understand your concerns and offer clear explanations. What I find different is how easy it is to reach someone who actually listens rather than just reading from a script. That said, I notice one thing missing is consistent follow-up after initial calls. Sometimes you get advice over the phone but then no further check-ins to see if the issue got resolved or if additional help is needed. In contrast, other services I used sometimes sent follow-up emails or calls which made the support feel more complete. With WFHI, it feels like once the call ends, the ball is mostly in your court. The software itself is straightforward enough that this isn’t a big problem, but if you are not very confident with technical stuff, that lack of ongoing communication could be confusing. I'm still weighing how much I’d prefer more proactive support versus the current reactive approach. Overall, the support is better than many I’ve encountered, but a few touches to ensure continuity would make it even better.