Support is okay, but mostly routine and slow
After using the software for a few weeks, I noticed the support team was helpful when I finally got in touch with them, which is the one strong point. They responded politely and seemed knowledgeable, but the response times were longer than I expected. The day-to-day communication didn’t always feel prompt, which added some frustration when I was stuck waiting for answers or clarifications. On the plus side, the software itself continued to perform consistently without major glitches, and automatic updates rolled out smoothly, which reduced the need for frequent support requests. Still, the inconsistent availability of quick support made me hesitate to rely on immediate help. Overall, while the knowledge and attitude of the support specialists stood out positively, the slow daily communication and occasional delays limited my confidence in that aspect of the service.