Support is ok but it took longer than usual this time
I have used telephonic support offerings from other software providers in this sector, and WFHI’s assistance is decent enough. It is not flawless; when I called, I had to explain my issue multiple times which felt tedious as I’ve done it before with other support channels. The team generally answered my questions clearly and offered solutions after a short wait, which is appreciated. However, this time the duration of the support call stretched longer than I expected. It wasn’t a bad experience by any means, but it did take more time than with other vendors. As for the software itself, the updates keep coming automatically, easing some worries about manual maintenance. Invoicing and payment were smooth and clearly documented, avoiding any confusion on my part. So overall, I would say the support is reliable, just not quicker or leaner than what I’ve seen in alternatives. The signature onboarding pace was good, but I find myself hoping future support calls go slightly faster than this last one did.