Support is not quite up to the mark compared to what I’m used to
I’d say the support was okay but definitely not what I had expected from my previous experience with other platforms. When I called for assistance with the dialer setup, the wait time was longer than I hoped for, and the person I spoke to seemed less familiar with the specific issue I was facing. It wasn’t like the prompt, confident help I’ve gotten elsewhere. That said, I did find the written guides somewhat helpful as a backup, and the updates to the software were automatic, which meant fewer bugs during use. Still, I often wished the telephonic support was more proactive or easier to reach, especially during crucial moments when I was trying to get everything running smoothly. Overall, compared to the responsiveness I’m used to, this felt a bit slow and sometimes frustrating, though I will say the payment and sign-up process was straightforward. I guess I just expected a better communication experience for the money spent, but maybe that will improve over time.