Support is mostly reliable but lacks proactive check-ins
My day-to-day experience with WFHI’s support was mostly positive, though it wasn’t perfect. The support team responded quickly whenever I faced issues, especially related to the dialer and database features, which was reassuring. Over several weeks, I noticed they were consistent in their assistance and did not charge me with repeated requests for the same info. What I missed, however, was any proactive communication from their side—no check-ins or suggestions unless I contacted them first. The automatic updates never caused problems, which made the software more dependable. I also appreciated how straightforward the sign-up and invoicing process was. Overall, the support is quite good for routine problems, but a bit more engagement and follow-up would make the experience feel more complete and reassuring.