Support is helpful but steps felt out of order sometimes
Overall, I found the telephonic support helpful and approachable when I had questions about the dialer and database features. The people I spoke with had good knowledge and were patient. However, the order in which they advised me to set up things sometimes felt a bit off. For example, the sign-up and initial invoice confirmation came quickly, followed by training that introduced the calling tools before the database was fully set up, which was confusing. A more logical sequence would include database prep before dialing features. Despite that, the automatic updates worked quietly in the background and didn’t cause any disruption. The process generally moved along steadily, though a better order would improve the overall onboarding flow a lot. I do appreciate the support’s willingness to help even when I was unsure what to do next.