Support is great but not perfect
Honestly, compared to other tools I've used before, the support system here is pretty solid. The people on call actually understand what you're asking, and usually provide clear instructions, which is a huge relief. The dialer works well, but sometimes I felt like I had to wait a bit longer than I wanted when getting through to support. Before, I've struggled with confusing automated responses, but with this, the human touch makes a big difference. The onboarding training was straightforward too, though I found myself occasionally wishing for more examples or clearer demos on database features. Payment and invoicing was mostly simple, though I did need to figure out a few steps on my own without much guidance. Overall, I'd say it's better than what I've used but still has room for small improvements, especially with quicker responses and slightly more proactive help. Still, I appreciate the way the software keeps itself updated automatically, so I don't have to manually check all the time. So yeah, I'd call it a win overall, just some minor things to iron out if they want it completely hassle-free.