Support Is Good, But Thoda Har Kisi Ke Nahin Hogi
Soch rahi hoon ki main support ke baare mein apne pichle experiences se compare karu. Pehle main jis software use karti thi, usmein support quick aur thoda zyada personal hota tha, magar yahan telephonic support achha laga mujhe, thoda zyada structured tha. Jo baat mujhe thodi alag lagi, wo yeh ki kabhi kabhi response thoda formal aur scripted lagta tha rather than chatty, which is thoda ajeeb tha. Lekin overall phone pe baat karne mein koi dikkat nahi thi, aur priority assistance jo diya jata hai, wo kaafi help karta hai jab koi mushkil hoti hai. Main sochti hoon ki ye system un logon ke liye accha rahega jo thoda patient hain aur jo jyada technical questions ke saath comfortable hai, par shayad jo log turant casual chat chahte hain unke liye thoda tough ho sakti hai. Training ke dauran bhi yeh difference mahsoos hua tha, aur mujhe lagta hai ki thoda aur conversational style helpful hota. Par overall, support ka setup mujhe strong laga, bas thoda adjust karna padega.