support is good but might suit some more than others
I found the telephonic support to be generally helpful and patient when I called with questions about the software and updates. The team answered in a calm manner and guided me through the dialing and database features clearly enough. However, I can see that some users might find the reliance on calling for help a bit limiting, especially if they prefer to resolve things independently or via email. The onboarding and training materials do cover many basics but do not always preempt common issues which means you might need to contact support multiple times as you get used to the system. For those comfortable with a bit of back-and-forth and time on calls, it should work fine. But if you want everything to be crystal clear upfront, the experience could be less ideal. Personally, I think I will call again if needed, but it depends on your learning style.