Support is generally reliable but follow-ups could improve
Using the software day to day, I've found that the support team's initial response is quite prompt and helpful when I call or message them. They always try to understand my issue and guide me through fixing problems with the calling tools or database access. However, what has been slightly disappointing is the follow-up after the first conversation. Sometimes, I have to remind them about pending queries or clarifications, which shouldn't really happen if the communication was thorough the first time around. Despite this, their telephonic support is friendly and they explain technical details well, which helps me manage the automatic updates and software features without much stress. The invoicing and payment support has also worked smoothly for routine needs. Overall, the support is positive and fixes problems well, but I would appreciate if they could be more proactive with follow-ups to reduce the back-and-forth and make the experience smoother for regular users.