Support is decent but some resources were missing
Finding what I needed through WFHI’s telephonic support was generally straightforward. The support person I spoke with was able to guide me through using the dialer and database features reasonably well. However, I noticed that some documentation or quick reference guides that might have helped me self-serve were not readily available or clearly signposted. This meant I had to rely on calls more than I would have liked. While the assistance was patient, having better organized materials or FAQs accessible online could improve the overall user experience. It wasn’t a major issue but did slightly extend the time taken to get familiar with certain software functions. The tone of support was helpful, but the missing easy-to-find resources was the main gap in what I expected to have on hand during onboarding and use.