Support is decent but not exactly like what I expected

Support is decent but not exactly like what I expected

So, compared to the other remote workflow tools I used before, the support here is kind of a mixed bag. I mean, the telephonic support was definitely accessible and somewhat helpful, but sometimes it felt like the team was a bit slow to grasp the exact issue I was explaining. On the plus side, the training materials were pretty straightforward which helped me get through the onboarding faster than I thought possible. The dialer worked well most days, but there were occasional hiccups with connecting calls that support was kind of slow to address. Overall, it’s better than nothing but not quite the smooth, responsive experience I was hoping for based on my past experiences.