Support is decent but might frustrate impatient users
The telephonic support I experienced was generally helpful, though there were times when I encountered some repetition and waiting that could be frustrating. It seems that the support process is set up with a focus on thoroughness, which is good for detailed queries but maybe not for quick answers. I had to contact support a few times regarding usage of the dialer and issues understanding database functionalities. Often, I found myself having to repeat the same information to different representatives, which slowed things down quite a bit. Waiting times on the calls were not excessively long, but they were long enough to notice. If you’re someone who values efficiency and quick problem resolution, you might find this aspect inconvenient. On the other hand, the people on call were polite and clearly knowledgeable, which made a positive difference. They did take time to explain things properly once they understood the problem, which I appreciated. For users comfortable with some waiting and repetition, the support team will meet expectations. But if you prefer fast and seamless assistance without repeating yourself, this might not be the most suitable option.