3 out of 53 of 5Verified customerSupport and communication
Support involved too much waiting
Dealing with support wasn’t entirely smooth. While some representatives were helpful initially, I often had to explain the same issue multiple times and wait longer than expected for a resolution. The communication channels felt a bit slow, especially when I needed clarifications about the calling tools and database features. Automated responses sometimes didn’t address my specific problems, leading to repetitive follow-ups. On the positive side, once a real person got involved, they generally provided useful assistance. However, the waiting and repetition wasted my time. Reducing these delays and improving response clarity would make the support experience much more effective and less frustrating.