Support involved some waiting but you handled it well
If I were to describe your support experience to a friend, I’d say it was pretty solid but did come with some waiting and repetition. I often found myself repeating the same details about my setup or issue during calls, which was a bit tedious. On several occasions, there was a bit of hold time before an agent picked up, but the people on the line were patient and informative once connected. I appreciated how they didn’t rush me through, though I wish the resolution was somewhat faster in a couple of cases. You’ve got a reliable support team, but I’d suggest streamlining response times and avoiding asking the same questions multiple times. Overall, I feel like if those small issues were addressed, support would feel smoother and more user-friendly while keeping the friendliness and competence it currently has.