Support involved some effort, might need future help again
When I first started using the software, I found the onboarding process a bit mixed in terms of support. The telephonic assistance was warm, and I appreciated that, but every time something new popped up, it took a few calls to get the details right. Some parts of the training were straightforward, especially the database features, which aligned well with my workflow. However, the dialer setup required repeated clarifications. The sign-up and payment process went without a hitch, which was a relief. I imagine I might need to reach out again if updates or changes come along, because not everything was completely clear at first try. Despite that, the team’s help was consistent, even if a bit time-consuming. Overall, I see this as an evolving learning curve where I’d use support again, but hopefully with less back and forth.