Support interactions left me waiting and repeating issues
I expected a much more streamlined support experience, especially considering the importance of having clear communication when running remote workflows. Unfortunately, I found myself repeatedly explaining the same technical issues, which was frustrating, as I thought the support system would remember our previous conversations. Additionally, wait times during calls were longer than I had anticipated, perhaps due to limited staffing during off-hours or high demand. The telephonic support did provide eventual solutions, which I appreciate, but the process felt slow and inefficient overall. I compared this to other software services I've used where support was more immediate and records of previous problems were accessible to agents. The invoices and payment process was straightforward though, so at least administrative matters didn’t add to my frustration. Ultimately, I feel the communication side could benefit from more proactive updates and reduced repetition to better match user expectations.