Support interaction did not meet my hopes
When I first signed up and went through the onboarding stages, I was optimistic about how helpful the telephonic support would be, especially since the website mentioned live assistance. However, my first real call for help was quite disappointing. The representative I spoke with seemed rushed and only offered very generic advice, which didn't actually solve my issue with the dialer feature. I was left having to troubleshoot largely on my own after that call. On the plus side, the sign-up and invoicing process was straightforward and did not cause any trouble. It's just that beyond that initial smooth start, the actual communication support did not match what I had expected based on their descriptions. There was one moment where automatic updates did improve the software interface for me, so I can grant that the team does maintain the platform actively. Overall though, future support experiences will influence whether I continue using the software, because the beginning interaction lowered my confidence significantly.