Support info was there, but finding it was a pain
Looking for help was a bit of a mixed bag. On one hand, when I needed support, I found that the telephonic assistance was generally helpful and professional. They answered my questions calmly and tried to guide me through issues with the dialer and database functionality. But on the other hand, getting to that point was not easy. The support resources and FAQs that were supposed to be online or within the software seemed scattered or not easy to navigate. I wasted more time than I liked just trying to find the right piece of information. The automatic updates usually helped avoid problems, which was good, but when unexpected errors popped up, it felt like the related info was buried. Similarly, though the invoicing and payment process was usually clear, sometimes the documentation didn’t fully explain some details I was curious about. So, overall, there was a good balance: capable support once contacted, but a frustrating search to get to the right help initially. While I appreciate the effort, there’s definitely room to streamline the support access in future releases.