Support in steps: both helpful and confusing
I found the onboarding process quite mixed in terms of the logical flow. On one hand, the initial steps made sense—they helped me set up the database and understand how to use the calling tools efficiently. The automatic updates seemed to work quietly in the background, which was helpful. However, certain actions seemed out of order, such as when I had to contact telephonic support before receiving proper guidance on invoicing and payments. This led to some confusion about what to expect next and how to proceed. The priority assistance was responsive but sometimes gave instructions that felt premature in the onboarding flow. Overall, while the support and communication did cover what I needed, the order of steps could be improved to make the experience smoother and more intuitive. It's decent for getting the job done but lacks a clear, progressive structure that would have made it less stressful to manage.