Support Improved Over Time but Initially Took Longer to Connect
At the start, I found it took a bit more time than I expected to get through on telephonic support; sometimes calls were on hold longer than I liked and a few times the issue wasn’t immediately resolved. However, as the days went on, the support team’s response became quicker and they anticipated some of my common questions, so day-to-day interactions were smoother. The dialer and database tools might have had minor bugs early on, but these were quickly addressed in updates, which was reassuring. Overall, the initial lag in assistance was frustrating but persistence paid off. This gradual responsiveness made me feel the system improvements were genuinely ongoing and that my feedback was taken seriously, even though it required patience at first.