Support improved my experience compared to earlier tools
I've used several remote workflow software packages before trying WFHI, and the support experience stands out as a significant improvement. Whereas previous providers offered only email help or delayed responses, WFHI's telephonic support felt more immediate and personalized. I was able to reach someone relatively fast and get clear answers regarding the database integration and call dialer. The communication was more direct and friendly without being rushed, and that made troubleshooting easier. The downside is that the support hours felt a bit limited compared to 24/7 expectations I've had before, which occasionally slowed me down. But weighing this against the clarity and availability during working hours, it made a positive difference in how effectively I could use the software. Plus, the continuous automatic updates minimized the need to reach support for software bugs or issues. Overall, the support was much more responsive and practical than what I previously experienced, and I would count that as a key benefit in adopting WFHI's solution for running remote workflows.